COVID-19 Info & Resources

FAQ About IMC during COVID-19

What should I do with my rental instrument?


Hang on to your rental instrument for now unless you are leaving town. We encourage you to use some time at home practicing. Our store is currently open Mon-Sat 10am-6pm. If circumstances require that you absolutely return your instrument now email us at managers@imc-az.com and we will get back to you as soon as possible. We appreciate your patience during this time.




I have a repair in progress at IMC, what's happening with it?


IMC's repair shop is open! Bring your instrument to our Speedway store between 10am-6pm, no appointment is needed. We will quarantine the instruments for 5 days, before working on it. Data from the CDC and NAPBIRT (National Association of Professional Band Instrument Repair Technicians) are guiding us in our sanitation processes. Currently, the guidelines are stating that a 5 day quarantine is a sufficient amount of time for hard surfaces to be safe for people to handle.




How can I make a payment on my rental/change my method of payment?


IMC accepts online payments for rental instruments! To access your account CLICK HERE or click the "Make a Payment" button at the very top of the screen.




I take lessons at IMC, where can I find my teacher?


You can contact your teacher directly by phone or email. Find your teacher's contact info here: https://www.imc-az.com/lessons




Is IMC open?


As of 10/05/2020 IMC is open for socially distanced browsing and shopping Mon-Sat from 10am-6pm! Wearing a mask and social distancing (6 feet apart) are required by all customers and staff while in the building.




Can I shop online?


IMC is first and foremost a local brick and mortar location, but as a result of COVID-19 we've begun offering select items for sale through our website: INSTRUMENT CLEANING KITS METHOD BOOKS MOUTHPIECE BUNDLES FACE COVERS Or send us a message below to place an order for an item not listed on our website!




How are you keeping customers and staff safe?


While there is no guarantee that the virus won't spread through our store we are taking several measures to lower the likelyhood of that happening.

  • Masks are required to be worn by all customers and staff while in the store
  • A minimum of 6 feet of distance between customer groups and staff will be enforced
  • A maximum of 4 people per group will be let into the store together (15 customers in the store total at one time)
  • We ask that customers minimize handling or products, as staff will be available to assist
  • For customers trying brass and woodwind instruments, testing will take place in a sanitized lesson studio, and instruments will be quarantined for 5-7 days afterward and sanitized before being handled by another customer
  • Staff will continue to use sanitizer and wash their hands, refrain from touchind their faces, wipe down the store, door handles, counters, and other frequented surfaces often.




Do I have to come into the store?


For customers that don't want to come into the store, we still have the side Order Pickup Door that can be used for orders, repairs, online rental pickups. Customers who don't feel comfortable coming in and would prefer to have Door/Curbside Service can be accommodated.





 

Place an online order or request an appointment below

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The following links were sourced and compiled by the amazing folks over at 
The University of Arizona College of Medicine


For ease of access we have duplicated this information below.

Click the link above for direct access to the UofA's list including ongoing updates.

Featured Link

Tucson Mutual Aid Resource Doc: This Google document provides links to multiple community resources in the areas of food assistance, school lunches, help for seniors, food industry workers, musicians & artists, LGBTQIA; public services, childcare, youth, homelessness, domestic violence, immigration/refugee aid, justice, medical, mental health, recovery, immediate job openings, animal welfare, and more.

Pima County/Tucson Community Resources

Arizona Resources​

Banner Health Info

University of Arizona Resources

Resources for Parents

Resources in Multiple Languages

More information regarding the COVID-19 virus can be found below

7063 E Speedway Blvd | Tucson, AZ 85710 | 520-733-7334 | Mon-Sat 10am-6pm,  Sun CLOSED

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EAST TUCSON

 

7063 E Speedway Blvd

Tucson, AZ 85710

info@imc-az.com

Tel: 520-733-7334

HOURS

Monday-Friday

10am to 6pm

Saturday

10am to 6pm

Sunday

CLOSED

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