Covid-19 Info

 

FAQ About IMC during COVID-19

How can I make a payment on my rental/change my method of payment?


IMC accepts online payments for rental instruments! To access your account CLICK HERE or click the "Make a Payment" button at the very top of the screen.




I take lessons at IMC, where can I find my teacher?


You can contact your teacher directly by phone or email. Find your teacher's contact info here: https://www.imc-az.com/lessons




Is IMC open?


As of 10/05/2020 IMC is open for socially distanced browsing and shopping Mon-Sat from 10am-6pm!




Can I shop online?


IMC is first and foremost a local brick and mortar location, but as a result of COVID-19 we've begun offering select items for sale through our website: INSTRUMENT CLEANING KITS METHOD BOOKS MOUTHPIECE BUNDLES FACE COVERS Or send us a message below to place an order for an item not listed on our website!




How are you keeping customers and staff safe?


While there is no guarantee that the virus won't spread through our store we are taking several measures to lower the likelyhood of that happening.

  • We ask that customers minimize handling or products, as staff will be available to assist
  • For customers trying brass and woodwind instruments, testing will take place in a sanitized lesson studio, and instruments will be quarantined for 5-7 days afterward and sanitized before being handled by another customer
  • Staff will continue to use sanitizer and wash their hands, refrain from touchind their faces, wipe down the store, door handles, counters, and other frequented surfaces often.




Do I have to come into the store?


For customers that don't want to come into the store, we still have the side Order Pickup Door that can be used for orders, repairs, online rental pickups. Customers who don't feel comfortable coming in and would prefer to have Door/Curbside Service can be accommodated.




Am I required to wear a mask in the store?


Currently mask wearing is not required of customers or staff members, but we encourage you to respect the space and needs of those who chose to wear masks in our store.